Hi.
Welcome to our website. We have the best vandas in the world and look forward to sharing our orchids and knowledge with you.
Welcome to our website. We have the best vandas in the world and look forward to sharing our orchids and knowledge with you.
Have a question that's not answered here? Send us a line.
A lot of what we do is unconventional, so we've tried to give you some insights into our business here and answer some frequently asked questions.
The short answer is: no. We are not open to the public on a regular basis. The long answer is a little more complex. We do almost all of our business online. However you can see us at the two orchid festivals we organize and operate: the Redland International Orchid Festival or the Tamiami International Orchid Festival.
At the moment, due to the worldwide pandemic, we are not having any visitors to our nursery. Sorry.
We can ship almost all of our plants worldwide. With that said, shipping internationally and to Hawaii involves additional costs, minimum orders, and cannot be done through the website.
All orchids are living things and they cannot be produced on demand. Modern mass production of orchids for big box stores has distorted this reality through the constant tiered production of masses of the same plant, but it is simply impossible to do that, even for large scale operations, with more than a handful of plants. There is a life cycle to hybrids: they get made, they are bloomed out, siblings are sold, and perhaps one or two are mericloned. There's a finite number even of those mericlones and once they are gone, they are gone. On the plus side, this creates a vibrant secondary market for orchid hybrids, in particular rarer ones like those that we produce!
Unlike nurseries that are largely in the business of distributing imported plants, almost all of our plants originated in our lab. That means we have a bunch of plants that are part of our permanent collection or we are holding on to as the last of their type. So, we have pictures of a lot more not for sale plants. Other nurseries don't have the parent plants (the Thai growers they imported the plants from do) and they have no reason to hold on to any plants.
We want everyone to be happy with our plants. We have shipped tens of thousands of orders, and our general dissatisfaction rate is less than 0.1%. However, sometimes there are problems and we have established policies to deal with these issues.
First and foremost, we ask that any issues be brought to our attention right away. Plants are living things and it is harder to attribute problems to the originator a month after you got the plants than a few days afterwards. So, if there is an issue, please let us know about it right away and take some photos to document any issues so we are on the same page.
We have a no questions asked refund policy. You can return your plants after receiving them for a full refund of the value of the plants. You must return them at your own expense and we do not refund the hard shipping costs on our end.
If there is a problem in terms of a plant that appears to be unhealthy or will not thrive, we commonly will replace that plant in a subsequent order.
When dissatisfaction is due to a perception that the plants are not what the customer bargained for (usually due to inexperience with non-standard vandas and their smaller size), we try to find a meaningful solution, usually involving some consideration for a future order.
Complete customer satisfaction is our goal and we almost always achieve it with the help of our customers.
Because we have traditionally produced our own plants in our own lab, we have never experienced real problems with viruses here or with plants shipped to customers. We completely guarantee our made in the USA plants against virus. In the unlikely event that one of our Made in the USA plants tested positive for virus, please promptly notify us. We sometimes sell bargain Thai plants suitable for beginners. We are unable to guarantee the Thai bargain plants which are labeled “import” or located in the import section against virus. Buy them at your own risk. Please note: many of these plants are very good plants, if not we would not sell them. However, since we cannot supervise them from seed to maturity, we cannot guarantee that they will be virus free.
We'll try to keep answering your questions, feel free to send them in!
